PrimaBit understands that your business requires more than just technical know-how from your IT provider. We recognize that you want reliability, flexibility, and a passion for driving innovation, automation, and productivity — and we've got those bases covered.
Our value comes not only from the breadth of our offering but from our dedication to an IT Services model that is both proactive and transparent. We empower our clients through education so they understand fully the benefits of leveraging technology, and fully integrating with their managed IT services company. And we work together to lower costs and waste through recovered productivity!
PrimaBit utilizes industry-best software with significant modification to provide some of the most up to date and accurate network monitoring possible. We monitor not just your servers, but your desktops, for disk utilization, memory utilization, uptime, and important services to help ensure that issues are resolved before they become a problem for you and your company.
All of this happens automatically from our Network Operations Center and takes place 24 hours a day, 7 days a week. Should an issue arise, our technicians and engineers are automatically alerted and dispatched if necessary. More often than not, we will be reaching out to you to let you know that the problem has been resolved before you even had a chance to notice that anything was wrong.
Our robust network monitoring package, with years of customized scripting allows us to not only be alerted when issues arise, but takes preventative measures to ensure uptime and correct an increasingly substantial list of issues, from trivial to important, instantly and autonomously, while notifying staff and ensuring an engineer’s watchful eye over the process.
PrimaBit also handles patch management of your entire network. Stay up to date with the latest software revisions and releases, keeping you safer from vulnerabilities and able to utilize the latest features and technologies. We work with all of our clients on a patching schedule that is comfortable and convenient for them and, if your industry requires, we can issue reports at regular intervals to ensure compliance.
All patching is thoroughly tested in development environments before being pushed out to individual sites. We can tailor the patch management process to meet specific needs and provide the most effective patching schedule.
From basic flat-file backup to advanced disaster recovery options, deduplication, and cloud recovery, PrimaBit is able to build a backup and recovery solution and provide disaster recovery options that fall within your budget and meet your standards.
We can help you determine what is critical to your business and how to most effectively prepare you for when misfortune arises and we can build this into your cost at a flat rate! Depending on the size and needs of your company, we can develop custom backup and recovery solutions utilizing eFolder, AppAssure, VMware SRM, Datto, or any number of products.
We include industry-leading antivirus and anti-malware endpoint suite with all of the tiers of service level. No need to worry about subscriptions for 3rd party solutions!
We're providing your every user with industry-leading hosted Exchange solution from Microsoft, Rackspace and other leaders in the industry. Transition from your current provider (if desired) is included in the onboarding process at no extra cost.
World's best office productivity suite is also offered for your every used. Upgrading of your existing installations is also offered in the onboarding process.
We don't lock you under multi-year contracts with early termination fees. If you must you can leave us at any time with a 30-day notice and a valid reason.
We monitor your network and systems remotely 24/7 and more often than not fix problems before they even become problems.
Does dealing with your internet, email, web hosting and software vendors feel like an unpleasant game of ping pong? At PrimaBit, everything is our problem. We deal with your technical vendors on your behalf so you don’t have to.
By sharing our team of experts you get your very own IT department at a fraction of the cost of hiring internal full-time resources. And gain access to much higher levels of expertise.
You have better things to do than managing your computer systems. You can stay in control of cost and direction, while we sweat the details.
Who has access to your confidential documents? Are your backups even working? What happens in case of fire or theft? Let us worry in your place so you can start catching up on that “sleep” you’ve heard so much about.
On-call computer support companies increase their profit when your network breaks. Our business model, based on a flat monthly fee, ensures that we work extra hard at maintaining your systems and preventing issues before they occur. After all it’s in our interest to keep your systems running in the best shape possible.
We are so confident that you'll love working with us, that after signing the contract we'll provide the onboarding process and first full month completely free of charge!